tag:status.finaleinventory.com,2005:/historyFinale Inventory Status - Incident History2024-03-28T02:51:15ZFinale Inventorytag:status.finaleinventory.com,2005:Incident/203721382024-03-31T04:00:00Z2024-03-27T06:54:51ZUpgrade to internal system<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>31</var>, <var data-var='time'>04:00</var> - <var data-var='time'>06:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>06:51</var> UTC</small><br><strong>Scheduled</strong> - We will be upgrading a major internal system which requires shutting down many components of our application. The application will be completely unavailable for parts of this scheduled maintenance period.</p>tag:status.finaleinventory.com,2005:Incident/203114672024-03-20T17:35:58Z2024-03-20T17:35:58ZAutomated integration tasks are loading<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:35</var> UTC</small><br><strong>Resolved</strong> - The incident is resolved, access to accounts is fully restored and automated integration tasks are running in the expected speed.<br /><br />For further inquiries, please email us at service@finaleinventory.com</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:36</var> UTC</small><br><strong>Update</strong> - We have pushed fixes and access to application is fully restored.<br />Automated integration tasks are still recovering and should be up to full speed in about 40 minutes.<br /><br />For further inquiries, please email us at service@finaleinventory.com</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:21</var> UTC</small><br><strong>Monitoring</strong> - We have identified the code causing issues and pushed fixes to allow system recovery.<br />Access to accounts is already restored and we keep watching/monitoring to ensure the entire application is working as expected.<br /><br />Automated integration tasks were paused and are already recovering, should be up to full speed in about one hour.<br /><br />For further inquiries, please email us at service@finaleinventory.com</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>15:51</var> UTC</small><br><strong>Investigating</strong> - Finale inventory application started having errors starting at 08:38 AM, we are investigating the root cause and we are actively working on fixing the system back up.<br /><br />For further inquiries, please email us at service@finaleinventory.com</p>tag:status.finaleinventory.com,2005:Incident/189929642023-11-01T21:21:30Z2023-11-01T21:21:30ZFinale Inventory automated integrations are paused<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>21:21</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue and the system is behaving normally as expected.<br /><br />For further inquiries, please contact service@finaleinventory.com</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>20:22</var> UTC</small><br><strong>Monitoring</strong> - We are restarting the automated integration tasks and those will be up and running at full speed in about one hour.<br />We are still monitoring the system resources and looking into the incident details.<br /><br />Thank you for your patience and for further inquiries, please contact service@finaleinventory.com</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>19:57</var> UTC</small><br><strong>Investigating</strong> - At around 12:45 PT, we noticed the system started getting errors and triggering alerts.<br />Access to some accounts is affected.<br />We have stopped the automated integration tasks to free system resources, and we are investigating the incident.<br /><br />Thank you for your patience and for further inquiries, please contact service@finaleinventory.com</p>tag:status.finaleinventory.com,2005:Incident/186333642023-09-28T16:53:44Z2023-09-28T16:53:44ZUser interface errors<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:53</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue and the system is behaving normally as expected.<br />If you're still facing issues, please try refreshing your browser.<br /><br />For further inquiries, please contact service@finaleinventory.com</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Monitoring</strong> - We have deployed a fix to the user interface errors while accessing order reports.<br />If you're still facing issues, please try refreshing your browser.<br /><br />For further inquiries, please contact service@finaleinventory.com</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>15:59</var> UTC</small><br><strong>Identified</strong> - We have identified the root cause of errors in some of our Report pages. We are already deploying a fix that will be on every account in the next hour.<br /><br />For further inquiries, please contact service@finaleinventory.com</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>15:42</var> UTC</small><br><strong>Investigating</strong> - Starting today at around 8am Pacific time we noticed that some customers are having problems accessing some of the features in the user interface. In particular, this is affecting a subset of the reports and some of the views related to products. We are working on fixing these issues.<br /><br />For further inquiries, please contact service@finaleinventory.com</p>tag:status.finaleinventory.com,2005:Incident/185217702023-09-16T21:06:57Z2023-09-16T21:06:57ZUpgrade to billing system<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>21:06</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>21:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>20:07</var> UTC</small><br><strong>Scheduled</strong> - We will be upgrading the instances responsible for handling billing requests. During this time, the billing screen on all accounts will be unavailable.</p>tag:status.finaleinventory.com,2005:Incident/180536092023-08-05T06:02:23Z2023-08-05T06:02:23ZUpgrade to internal system<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>06:02</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Scheduled</strong> - Starting at 9pm Pacific on August 3rd, 2023, we will be upgrading a critical system to ensure ongoing site stability. We are taking steps to ensure the site stays available during maintenance, but there may be some period of time where the site becomes unavailable.</p>tag:status.finaleinventory.com,2005:Incident/179241572023-07-21T20:50:33Z2023-07-21T20:50:33ZAutomated integration tasks paused<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>20:50</var> UTC</small><br><strong>Resolved</strong> - System access and automated integration tasks are normalized.<br /><br />For further questions, please message us at service@finaleinventory.com</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>17:01</var> UTC</small><br><strong>Monitoring</strong> - We have restarted automatic integration tasks, those can take up to one hour to be back to normal speed.<br /><br />For further questions, please message us at service@finaleinventory.com</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Identified</strong> - We have identified abnormal system resource usage and have paused automated integration tasks to avoid further impacts.<br /><br />For further questions, please message us at service@finaleinventory.com</p>tag:status.finaleinventory.com,2005:Incident/179233392023-07-21T16:23:44Z2023-07-21T16:23:44ZSite outage<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Resolved</strong> - We have fixed issues with system load and recovered all processes.<br />Access to accounts and automated integration tasks are back to normal.<br /><br />For further questions, please message us at service@finaleinventory.com</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>15:46</var> UTC</small><br><strong>Monitoring</strong> - We have identified a major fault on our main database, we working on recovering the system.<br />Automated integration tasks are recovering and should be at full speed during the next hour.<br /><br />For further questions, please message us at service@finaleinventory.com</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>15:15</var> UTC</small><br><strong>Investigating</strong> - We have identified a major fault on our main database, we working on recovering the system.<br />Automated integration tasks are slowed down.<br /><br />For further questions, please message us at service@finaleinventory.com</p>tag:status.finaleinventory.com,2005:Incident/179122132023-07-20T16:43:13Z2023-07-20T16:43:13ZAccount data load issues<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>16:43</var> UTC</small><br><strong>Resolved</strong> - All accounts are normalized and our monitoring shows no ongoing incidents.<br /><br />For further inquiries, please message us at service@finaleinventory.com</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Monitoring</strong> - Most customer accounts are loading their full datasets as expected.<br />We keep monitoring our system for errors and resource usage.<br /><br />For further inquiries, please message us at service@finaleinventory.com</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>13:53</var> UTC</small><br><strong>Identified</strong> - We have identified some customer accounts failing to load their full datasets, we have already identified a problem and are working on restoring access to all data. No data is lost but the web browsers will not list all data momentarily.<br /><br />For further inquiries, please message us at service@finaleinventory.com</p>tag:status.finaleinventory.com,2005:Incident/179113822023-07-20T13:26:54Z2023-07-20T13:26:54ZAutomated integration tasks paused<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>13:26</var> UTC</small><br><strong>Resolved</strong> - System is back to health operations and automatic integration tasks are already resumed.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:17</var> UTC</small><br><strong>Investigating</strong> - We started receiving many alerts at 05:01 PT with reports of some accounts receiving errors.<br />We stopped the automatic integration tasks and are investigating.</p>tag:status.finaleinventory.com,2005:Incident/178282532023-07-12T00:01:24Z2023-07-12T00:01:27ZDegraded performance for automated integration tasks<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>Resolved</strong> - The system is back to normal operations. We will continue to monitor system performance over the next week.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>23:06</var> UTC</small><br><strong>Update</strong> - The system has been restarted. We are continuing to monitor the application as it returns to normal operation.<br /><br />Automated integration tasks will be fully online around 5pm Pacific / 8pm Eastern.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Update</strong> - We are beginning our system maintenance now. We will send an update when this is complete.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>21:45</var> UTC</small><br><strong>Monitoring</strong> - We have been monitoring ongoing issues causing intermittent high latency and integration task disruptions. Customers may see UI requests occasionally taking a long time, and integration delays. This is part of an investigation and mitigation plan to isolate and confirm an ongoing performance issue with one of our critical backend systems.<br /><br />At 4pm Pacific / 7pm Eastern, we will be restarting the identified system. This will cause Finale to become unavailable for roughly sixty seconds, after which our system should return to normal operation. We believe that after this change, we should see vast improvements in overall system performance and stability.<br /><br />After we have confirmed a return to stability in our system, we will send out a post-mortem to all customers discussing customer impact, learnings and how we are moving forward.</p>tag:status.finaleinventory.com,2005:Incident/177581462023-07-04T05:51:20Z2023-07-04T05:51:20ZService interruption: scheduled maintenance<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>05:51</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>05:51</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is complete.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>05:13</var> UTC</small><br><strong>Update</strong> - We have completed system maintenance. We are restarting services to confirm that the system is back to normal operations. Automated tasks have been started and will come back online over the next hour.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>04:53</var> UTC</small><br><strong>Monitoring</strong> - We will be stopping automated integrations and performing system maintenance over the next hour. The site may become unavailable during this time.</p>tag:status.finaleinventory.com,2005:Incident/175900862023-06-16T06:55:58Z2023-06-16T06:56:01ZScheduled maintenance: Integrations temporarily disabled<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>06:55</var> UTC</small><br><strong>Resolved</strong> - All services are back to normal.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>06:07</var> UTC</small><br><strong>Monitoring</strong> - Changes have been successfully applied to our backend systems. We have re-enabled automatic integrations, though it takes around an hour for all integrations to fully restart.<br /><br />We will continue to monitor and resolve this incident when we return to normal operations.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>06:07</var> UTC</small><br><strong>Update</strong> - Changes have been successfully applied to our backend systems. We have re-enabled automatic integrations, though it takes around an hour for all integrations to fully restart.<br /><br />We will continue to monitor and resolve this incident when we return to normal operations.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>05:54</var> UTC</small><br><strong>Investigating</strong> - Starting at 2am Eastern time (GMT-7) we will be disabling integrations in preparation for scheduled maintenance on our backend systems. This will last approximately 15 minutes, after which integrations will be re-enabled.</p>tag:status.finaleinventory.com,2005:Incident/175828182023-06-15T15:10:44Z2023-06-15T15:10:44ZAutomatic integration tasks<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Resolved</strong> - We have restarted the automatic integration tasks, access and all functionality are restored.<br /><br />For further questions, please email at service@finaleinventory.com</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>14:04</var> UTC</small><br><strong>Identified</strong> - We have identified increased usage in our database resources and have decreased the load of some subsystems.<br />Automatic integration tasks are being restarted slowly and will be at full speed in about one hour.<br /><br />For further questions, please email at service@finaleinventory.com</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>13:20</var> UTC</small><br><strong>Investigating</strong> - We are shutting down automatic integration tasks briefly while we investigate issues.<br /><br />For further questions, please email at service@finaleinventory.com</p>tag:status.finaleinventory.com,2005:Incident/175553802023-06-13T07:17:25Z2023-06-13T07:17:29ZEmergency system maintenace: automated tasks disabled<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>07:17</var> UTC</small><br><strong>Resolved</strong> - All services are back online. Scheduled maintenance is complete.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>05:44</var> UTC</small><br><strong>Update</strong> - We have restarted automated tasks. They will be fully online over the next hour</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>05:24</var> UTC</small><br><strong>Update</strong> - The main site is back online. We are keeping tasks disabled for the next 20 minutes to deploy a fix for previous incidents.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>04:39</var> UTC</small><br><strong>Monitoring</strong> - We are performing scheduled maintenance to address potential issues with an earlier outage. We expect the system will be back online momentarily.</p>tag:status.finaleinventory.com,2005:Incident/175497912023-06-12T22:02:25Z2023-06-15T15:11:55ZSite outage / access restored<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>22:02</var> UTC</small><br><strong>Resolved</strong> - Automated integration tasks are at full speed, the incident is resolved.<br />For further questions please reach out service@finaleinventory.com</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>20:03</var> UTC</small><br><strong>Monitoring</strong> - We are starting the automated integration tasks and they will take up to an hour to recover to full speed.<br />For further questions please reach out service@finaleinventory.com</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Update</strong> - Access to accounts is fully restored, we are still investigating issues with the automated integration tasks.<br />Automated integration tasks are currently paused and we will start recovering them as soon as we have more information about what caused the incident.<br />For further questions please reach out service@finaleinventory.com</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>17:32</var> UTC</small><br><strong>Identified</strong> - We have identified issues with our database and we are already restoring access to all accounts.<br />Automated integration tasks are currently paused and we will start recovering them in the next few minutes.<br />For further questions please reach out service@finaleinventory.com</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>17:22</var> UTC</small><br><strong>Investigating</strong> - We are investigating issues while accessing Finale application that started 10:16 PT.</p>tag:status.finaleinventory.com,2005:Incident/174784082023-06-05T14:07:33Z2023-06-05T14:08:03ZUnable to access sales or purchase orders<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>14:07</var> UTC</small><br><strong>Resolved</strong> - We finished deploying the fix and the sales order and purchase order screen should be back to normal for all customers. If you still experience problems please contact support.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>13:14</var> UTC</small><br><strong>Monitoring</strong> - We started deploying a fix at 5:49am Pacific that fixes the problem. If you still cannot access the sales or purchase order detail screens, please contact support to have the problem fixed</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>12:38</var> UTC</small><br><strong>Identified</strong> - At around 3:37am Pacific we deployed a server change that is preventing some users from accessing the sales order and purchase order detail screens. We have identified the problem and are working on a fix that will be deployed in the next hour.</p>tag:status.finaleinventory.com,2005:Incident/174699672023-06-04T14:30:40Z2023-06-04T14:30:40ZMajor site outage<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Resolved</strong> - Access to Finale inventory is fully restored and automated integration tasks is running at normal speed.<br />For questions, please contact service@finaleinventory.com</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>13:31</var> UTC</small><br><strong>Monitoring</strong> - We have restored access to all accounts and are starting automatic integration tasks, which will take up to an hour to be at normal speed.<br />For questions, please contact service@finaleinventory.com</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>13:14</var> UTC</small><br><strong>Identified</strong> - We have identified issues with our main database and are working on getting the system back.<br />Access to some accounts is already restored but automated integration tasks are paused.<br />For questions, please contact service@finaleinventory.com</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>12:52</var> UTC</small><br><strong>Investigating</strong> - We are investigating incident with accounts not loading.</p>tag:status.finaleinventory.com,2005:Incident/174115382023-05-30T10:43:21Z2023-05-30T10:43:21ZDelays for Amazon push stock integration<p><small>May <var data-var='date'>30</var>, <var data-var='time'>10:43</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved since 11pm Pacific (GMT-8).</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>21:29</var> UTC</small><br><strong>Update</strong> - We are continuing to see delays in inventory update processing for Amazon. Amazon is aware of the issue.<br /><br />We will keep this incident open until we see Amazon's inventory feed processing latencies return to the normal.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>Monitoring</strong> - We have observed an increase in push stock latencies for all customers. This can happen when Amazon does not confirm push stock updates from our system within an hour. This means that we are pushing stock less often for the Amazon integration.<br /><br />We will contact our Amazon partner for additional support, since they are not reporting an issue on their dedicated status page: https://sellercentral.amazon.com/sp-api-status</p>tag:status.finaleinventory.com,2005:Incident/173437692023-05-23T19:47:56Z2023-05-23T19:48:00ZMajor site outage<p><small>May <var data-var='date'>23</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Resolved</strong> - Automated integrations (pull sales, push stock, sync products) are re-enabled for all customers. We have not observed latent errors associated with this incident, and believe we are back to normal operations.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>18:42</var> UTC</small><br><strong>Monitoring</strong> - Automated integrations (pull sales, push stock, sync products) have been enabled, and will be fully operational within the next hour.<br /><br />We've identified a potential root cause, and are working on preventing this type of issue in the future.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>18:34</var> UTC</small><br><strong>Identified</strong> - After disabling automated integrations and restarting our system, we believe the site is back online. Automated integrations are still disabled while we investigate the root cause of this incident.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>18:28</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.finaleinventory.com,2005:Incident/172796612023-05-17T17:22:31Z2023-05-17T17:22:31ZSite accessible and recovering<p><small>May <var data-var='date'>17</var>, <var data-var='time'>17:22</var> UTC</small><br><strong>Resolved</strong> - Finale access and automated integration tasks are all recovered. Please reach out to service@finaleinventory.com with questions.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>16:06</var> UTC</small><br><strong>Monitoring</strong> - Finale application access is recovered for all accounts.<br />Automated integration tasks are being restarted, it may take up to two hours for them to be fully recovered.<br />Please reach out to service@finaleinventory.com with questions.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:51</var> UTC</small><br><strong>Update</strong> - Finale application is recovering and access to accounts is restored. Automated integration tasks are still paused and we are working hard to restore it to normal speed.<br />Please reach out to service@finaleinventory.com with questions.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Identified</strong> - Identified problems with our main database, we are reverting code and we will be restarting the system in the following minutes.<br />Please reach out to service@finaleinventory.com with questions.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>15:11</var> UTC</small><br><strong>Investigating</strong> - Finale started experiencing a service outage at 07:57 PT, we are aware of the issue and working urgently to resolve this. Please reach out to service@finaleinventory.com with questions.</p>tag:status.finaleinventory.com,2005:Incident/168504772023-04-13T14:42:30Z2023-04-13T14:42:30ZSite inaccessible / recovering<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Resolved</strong> - All automated integrations have recovered, and the system appears to be functioning normally.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>12:59</var> UTC</small><br><strong>Monitoring</strong> - We continue monitoring our services. Automated integration tasks are restarting and will take up to two hours for it to run up to normal speed. Please reach out to service@finaleinventory.com with questions.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>12:50</var> UTC</small><br><strong>Identified</strong> - We have identified failure into one of our databases, we are monitoring access to our website. Automated integration tasks are still momentarily paused. Please reach out to service@finaleinventory.com with questions.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>12:19</var> UTC</small><br><strong>Investigating</strong> - Finale started experiencing a service outage at 05:04 PT, we are aware of the issue and working urgently to resolve this. Automated integration tasks are being paused momentarily.<br />Please reach out to service@finaleinventory.com with questions.</p>tag:status.finaleinventory.com,2005:Incident/166074112023-03-22T17:48:18Z2023-03-22T17:48:41ZSite inaccessible / loading slowly<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>17:48</var> UTC</small><br><strong>Resolved</strong> - All automated integrations have recovered, and the system appears to be functioning normally.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>16:36</var> UTC</small><br><strong>Update</strong> - We continue monitoring the app and started restarting the automated tasks, it may take up to two hours for all tasks to recover.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Monitoring</strong> - The app is recovering and access is restored and we are still monitoring our system.<br />The automated integration tasks are still paused and will be restarted in the next hours.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:41</var> UTC</small><br><strong>Identified</strong> - We have identified a outage in one of our main data sources, we are working on restoring the app.<br />The automated integration tasks are currently paused.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:15</var> UTC</small><br><strong>Investigating</strong> - Finale started experiencing a service outage at 07:57 PT, we are aware of the issue and working urgently to resolve this. Please reach out to service@finaleinventory.com with questions.</p>tag:status.finaleinventory.com,2005:Incident/159464432023-01-26T22:24:00Z2023-01-26T23:20:56ZReport emails, sending email in UI temporarily disabled<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:24</var> UTC</small><br><strong>Resolved</strong> - Starting at 2:24pm Pacific, we observed an increase in errors sending email inside of our application. This was due to an internal configuration error, and we have updated our configuration to prevent future errors.<br /><br />After monitoring a fix for 10 minutes and it looks like the issue has resolved.</p>tag:status.finaleinventory.com,2005:Incident/146778332022-12-07T18:00:23Z2022-12-08T17:20:57ZAmazon pull sales high error rate<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Resolved</strong> - Amazon Marketplace reported error rate increase starting 02:00 PDT and impacting their orders, merchant fulfillment and fulfillment outbound shipment APIs. They have resolved the incident at around 07:20 PST. This incident have caused Finale integrations to fail and added delays to get the most up to dated information from Amazon orders.<br /><br />More information can be found at http://status.mws.amazon.com/</p>