Unable to access sales or purchase orders

Incident Report for Finale Inventory

Resolved

We finished deploying the fix and the sales order and purchase order screen should be back to normal for all customers. If you still experience problems please contact support.
Posted Jun 05, 2023 - 14:07 UTC

Monitoring

We started deploying a fix at 5:49am Pacific that fixes the problem. If you still cannot access the sales or purchase order detail screens, please contact support to have the problem fixed
Posted Jun 05, 2023 - 13:14 UTC

Identified

At around 3:37am Pacific we deployed a server change that is preventing some users from accessing the sales order and purchase order detail screens. We have identified the problem and are working on a fix that will be deployed in the next hour.
Posted Jun 05, 2023 - 12:38 UTC