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All Systems Operational
Past Incidents
Jun 7, 2023
No incidents reported today.
Jun 6, 2023
No incidents reported.
Jun 5, 2023
Resolved -
We finished deploying the fix and the sales order and purchase order screen should be back to normal for all customers. If you still experience problems please contact support.
Jun 5, 14:07 UTC
Jun 5, 14:07 UTC
Monitoring -
We started deploying a fix at 5:49am Pacific that fixes the problem. If you still cannot access the sales or purchase order detail screens, please contact support to have the problem fixed
Jun 5, 13:14 UTC
Jun 5, 13:14 UTC
Identified -
At around 3:37am Pacific we deployed a server change that is preventing some users from accessing the sales order and purchase order detail screens. We have identified the problem and are working on a fix that will be deployed in the next hour.
Jun 5, 12:38 UTC
Jun 5, 12:38 UTC
Jun 4, 2023
Resolved -
Access to Finale inventory is fully restored and automated integration tasks is running at normal speed.
For questions, please contact service@finaleinventory.com
Jun 4, 14:30 UTC
For questions, please contact service@finaleinventory.com
Jun 4, 14:30 UTC
Monitoring -
We have restored access to all accounts and are starting automatic integration tasks, which will take up to an hour to be at normal speed.
For questions, please contact service@finaleinventory.com
Jun 4, 13:31 UTC
For questions, please contact service@finaleinventory.com
Jun 4, 13:31 UTC
Identified -
We have identified issues with our main database and are working on getting the system back.
Access to some accounts is already restored but automated integration tasks are paused.
For questions, please contact service@finaleinventory.com
Jun 4, 13:14 UTC
Access to some accounts is already restored but automated integration tasks are paused.
For questions, please contact service@finaleinventory.com
Jun 4, 13:14 UTC
Investigating -
We are investigating incident with accounts not loading.
Jun 4, 12:52 UTC
Jun 4, 12:52 UTC
Jun 3, 2023
No incidents reported.
Jun 2, 2023
No incidents reported.
Jun 1, 2023
No incidents reported.
May 31, 2023
No incidents reported.
May 30, 2023
Resolved -
This issue has been resolved since 11pm Pacific (GMT-8).
May 30, 10:43 UTC
May 30, 10:43 UTC
Update -
We are continuing to see delays in inventory update processing for Amazon. Amazon is aware of the issue.
We will keep this incident open until we see Amazon's inventory feed processing latencies return to the normal.
May 29, 21:29 UTC
We will keep this incident open until we see Amazon's inventory feed processing latencies return to the normal.
May 29, 21:29 UTC
Monitoring -
We have observed an increase in push stock latencies for all customers. This can happen when Amazon does not confirm push stock updates from our system within an hour. This means that we are pushing stock less often for the Amazon integration.
We will contact our Amazon partner for additional support, since they are not reporting an issue on their dedicated status page: https://sellercentral.amazon.com/sp-api-status
May 29, 17:26 UTC
We will contact our Amazon partner for additional support, since they are not reporting an issue on their dedicated status page: https://sellercentral.amazon.com/sp-api-status
May 29, 17:26 UTC
May 29, 2023
May 28, 2023
No incidents reported.
May 27, 2023
No incidents reported.
May 26, 2023
No incidents reported.
May 25, 2023
No incidents reported.
May 24, 2023
No incidents reported.