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All Systems Operational
Past Incidents
Nov 28, 2022
No incidents reported today.
Nov 27, 2022
No incidents reported.
Nov 26, 2022
No incidents reported.
Nov 25, 2022
No incidents reported.
Nov 24, 2022
No incidents reported.
Nov 23, 2022
Resolved -
Starting at 11:51pm Pacific, we are no longer seeing increased errors from our Amazong push stock integration. Also Amazon does no longer report problems with their Feeds API: http://status.mws.amazon.com/ . We consider this incident resolved
Nov 23, 09:42 UTC
Nov 23, 09:42 UTC
Update -
We are continuing to monitor for any further issues.
Nov 23, 09:35 UTC
Nov 23, 09:35 UTC
Update -
Amazon has updated their API status page, indicating that their Reports API is experiencing an increased error rate: http://status.mws.amazon.com/
After further investigation, this matches the errors we are seeing. It appears that only requests validating that SKUs exist before Finale pushes stock to Amazon are failing. Since Amazon is aware of the issue and addressing it, we will continue to monitor for any changes/improvements.
Nov 23, 05:26 UTC
After further investigation, this matches the errors we are seeing. It appears that only requests validating that SKUs exist before Finale pushes stock to Amazon are failing. Since Amazon is aware of the issue and addressing it, we will continue to monitor for any changes/improvements.
Nov 23, 05:26 UTC
Monitoring -
Starting at 8:40pm Pacific, we began to see a significant increase in errors from our Amazon push stock integration. These errors seem to indicate an issue with Amazon's Feeds API, which is identified on their status page as having degraded performance: http://status.mws.amazon.com/
We have opened a ticket with partner support and will continue to monitor this issue.
Nov 23, 05:09 UTC
We have opened a ticket with partner support and will continue to monitor this issue.
Nov 23, 05:09 UTC
Nov 22, 2022
No incidents reported.
Nov 21, 2022
No incidents reported.
Nov 20, 2022
No incidents reported.
Nov 19, 2022
No incidents reported.
Nov 18, 2022
Resolved -
The website and system are recovered and automated integration tasks are running normally.
Nov 18, 18:41 UTC
Nov 18, 18:41 UTC
Update -
The web application is now working normally, if you still see issues, we would like to ask you to please restart your browser.
Our engineering team is still monitoring our servers and resources to ensure we offer optimal application experience. The automated integration tasks are still restarting and should be up to normal speed in about two hours.
Nov 18, 17:23 UTC
Our engineering team is still monitoring our servers and resources to ensure we offer optimal application experience. The automated integration tasks are still restarting and should be up to normal speed in about two hours.
Nov 18, 17:23 UTC
Monitoring -
We have identified the root cause for our database overload and we have already reverted the code that caused this incident. The automated integration tasks are restarting and they may take up to two hours to be back at normal speed.
The web application is already working normally, if you still see issues in the web application, we would like to ask you to please restart your browser.
Our engineering team is monitoring the application logs and ensuring the application goes is fully working as expected.
Nov 18, 16:56 UTC
The web application is already working normally, if you still see issues in the web application, we would like to ask you to please restart your browser.
Our engineering team is monitoring the application logs and ensuring the application goes is fully working as expected.
Nov 18, 16:56 UTC
Identified -
Today at 07:42 PT we detected an overloaded in our database, which is causing unresponsive UI for some customers.
We have identified recent code that is causing issues and we are restarting our systems to normal state. Automated integration tasks are currently stopped.
Nov 18, 16:05 UTC
We have identified recent code that is causing issues and we are restarting our systems to normal state. Automated integration tasks are currently stopped.
Nov 18, 16:05 UTC
Nov 17, 2022
No incidents reported.
Nov 16, 2022
No incidents reported.
Nov 15, 2022
No incidents reported.
Nov 14, 2022
No incidents reported.