Finale Inventory Status

All Systems Operational

Scheduled Maintenance

Upgrade to internal system Apr 28, 2024 03:30-05:30 UTC

We will be upgrading our database cluster. This requires turning off nearly all systems: API and user interface requests, reports, and integrations will be unavailable for some period of time. If all goes well, the Finale application will be down for less than five minutes.

We will post updates on the progress of the system update on this incident (or at status.finaleinventory.com).
Posted on Apr 27, 2024 - 05:22 UTC

Past Incidents

Apr 27, 2024

No incidents reported today.

Apr 26, 2024

Automated integrations recovering

Resolved - This incident has been resolved.
Apr 26, 17:54 UTC

Update - We've identified and fixed an issue caused by a backend system that affected around 60 customers this morning. This issue caused recently created/updated orders, products, and other entities to become missing from the Finale application. We are restarting processes over the next two hours which will fully resolve this incident for all affected customers.

If you notice missing entities from Finale (orders, products, lookups, etc.) please contact support@finaleinventory.com - we can expedite this fix for customers who still see issues on their account.
Apr 26, 17:45 UTC

Monitoring - We have started automated integration tasks, this will take about two hours to be up to full speed.
For further inquiries, please contact service@finaleinventory.com
Apr 26, 16:17 UTC

Update - We are starting the recovery process of synchronization issues and are planning on starting automated integration tasks soon.

For further inquiries, please contact service@finaleinventory.com
Apr 26, 15:50 UTC

Identified - We have identified synchronization issues within our databases, which is leading to some customers seeing outdated information.
We are stopping the automated integration tasks.
For further inquiries, please contact service@finaleinventory.com
Apr 26, 14:23 UTC

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.